1.1 Nevada I.T will only perform and provide computer services, repairs, and upgrades as requested by the customer.
1.2 Nevada I.T will conduct honest, reasonable, and considerate services. The goal is to provide the highest quality of service and support, but specific results cannot be guaranteed.
1.3 Computer service/repairs are provided as a service. There may be circumstances under which your computer can not be repaired. It will have to be rebuilt or upgraded. (Examples: Age of PC, repair/replacement parts obsolete (memory chips, motherboards, etc.) or you as the customer have the choice to cancel the service or donate your computer.
1.4 The length of time required to service/repair your computer is usually one to three days (May vary depending on the computers problems. (See para 2.1 below)
1.5 You understand that in the process of working on your computer equipment, there is a potential for data loss. You agree that you have made the necessary backups of your data so that, in the event of such loss, the data can be restored. Nevada I.T.® will not be responsible for data loss.
1.6 If we are backing up your data as a services, we will only hold the mirror image of your data for 10 days. We will hold your physical drive for 30 days, then it will be destroyed.
1.7 You authorize the technician(s) providing the service or repair to install anti-virus and any other necessary software on your computer to perform required services. All software will be deleted / uninstalled upon completion of the service.
1.8 All customers will have 30 days from time of completion to pickup their product. After said 30 days all products will be forfeited to Nevada I.T. All data will be stored for 30 days from completion. Nevada I.T. will not be responsible for either after this period. There is a charge for your data backup.
2. BILLING TERMS
2.1 Computer services/repairs are billed as stated on the service order provided.
2.2 An estimate of cost for work will be provided before performing computer services/repairs. Estimates are not guaranteed.
2.3 In the case that there is an unforeseen deviation, beyond the above estimated amount, every effort will be made to contact you and inform you of the situation and receive authorization to continue or stop at the estimate limit.
2.4 In the case that you cannot be reached, work will stop until contact is established. Once reached, your decision to continue or stop will be honored by Nevada I.T.
3. PAYMENT TERMS
3.1 Full payment is due upon completion of services, upgrades, or repairs.
3.2 Computer parts, hardware, or/and software that are ordered or special ordered must be paid in advance.
3.3 Nevada I.T accepts cash and credit cards only. No checks. Business customers will be billed.
4.1 Service(s) are provided in an effort to fix, upgrade, or otherwise repair the computer system(s) for which you request such service(s).
4.2 Your system will not be intentionally harmed. The primary goal is to fix your computer, not damage it.
4.3 In the case of accidental damage of data to your system or data loss caused by already existing problems in your system such as viruses, bad configured software, or hardware problems/failures -You agree to hold Nevada I.T. and any person(s) associated with Nevada I.T. or involved in the work being done for you harmless from damages resulting from such problems.
5.1 Customer satisfaction is our utmost importance.
5.2 All services will be conducted in a professional, reasonable and timely manner. Also, taking into consideration the circumstances and nature of the technical problems.
5.3 Free support will be provided for problems to be resolved from the service order, but not resolved.
6. REPAIRS & SERVICE GUARANTEE
6.1 All services and repairs are guaranteed for 10 days from the completion / acceptance date on the Service Order.
6.2 If later found that the service or repair was incorrectly diagnosed by the technician. Then Nevada I.T. will perform the repair/service free of any labor charge. Only the new parts will be charged.
7. DIAGNOSTIC SERVICES
7.1 All diagnostic estimates for repairs are a $55 fee.
7.2 Diagnostic services are non-refundable.
I hereby agree to the above terms and authorize Nevada I.T to perform services/repairs as stated in the service order. I also agree to the terms and conditions within this Agreement.